Shipping policy

Processing Time
Because each piece is handmade to order, please allow 3–5 business days for your item to be made before it ships. During busier seasons (such as Black Friday or around major holidays), processing times may be a little longer — we'll note this on our site if it applies.

Shipping Costs & Carrier
We ship via USPS. Shipping costs are calculated at checkout based on your location and the weight of your order.

Shipping Destinations
We currently ship within the United States only. We hope to expand to international shipping in the future — follow us on social media or join our email list for updates.

Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

Lost, Delayed, or Stolen Packages
Once your package leaves our hands, delivery is handled by the carrier, and we're not responsible for delays, loss, or theft that occur in transit. That said, we're happy to help you track down a missing package — contact us at jolinaajewelry@gmail.com and we'll do what we can to help.

Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but reach out to us as soon as possible if you notice an error — if your order hasn't shipped yet, we may be able to fix it.

Questions
If you have any questions about your order's shipping status, email us anytime at jolinaajewelry@gmail.com.